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Sunday, May 23, 2010

Sky Boxes Switching Off Randomly

Sky Boxes Switching Off Randomly

Since the beginning of March 2010, some Sky boxes have been experiencing an issue where they are switching off at random times, even if you have turned off the Autostandby feature on the Sky box.

The Autostandby feature automatically puts the Sky box into Standby mode if the box has been switched on and no remote control buttons have been touched for 4 hours – supposedly helping you save some power by not having the box turned on all the time.

However, on the Pace 430N Sky receivers, a software update from Sky has been causing the boxes to shut down at random times. You can confirm your make of Sky box by looking at the sticker that should be on the bottom of your box. By pressing Services, 4, 5 and accessing the System Details, software version 3.8.8 is the one that is causing the issues. All other Sky boxes and software versions are at the moment OK.

You can correct this problem yourself, by performing a manual software update which rolls back the software to the previous working version.

This process should be done in the morning, and only if you are getting the background music playing when you enter the Sky menu system, as the frequency for the software download may not be available on small dishes or in the afternoon, and performing it when the frequency is not there could damage your Sky box.

1 Unplug your sky box from the power

2 Press and hold the BACKUP button on the Sky box – not the remote control.

3 Still pressing the Back up button, reapply the power.

4 Keep pressing the back up button on the Sky box until RED YELOW and GREEN light glow on the front panel of the box. A “Downloading” message may also appear on the screen

5 Once these lights have appeared you can release the Back up button, as the box has now started the software download.

6 The Sky box will reboot once the download has been completed. You can confirm if the correct software has been downloaded by going once again into the System Details (Service, 4, 5) and checking that the Software version is now 3.7.6

I should better reiterate that this process should only be down if you can get the download frequency (11778) indicated by the background music on the sky menu screen, that you may also have to re add those “extra” ITV1, C4 and Five channels you have added into your Other Channels lists, and that you perform this upgrade at your own risk and I cannot be held liable if it fails and / or damages your Sky box

For more information please visit:

The Sat and PC Guy - Digital Satellite and Terrestrial Installations and Maintenance for the Costa Blanca

or the forum

The Sat and PC Guy FORUM - Digital Satellite and Terrestrial Installations and Maintenance for the Costa Blanca